We want you to love your sexy gear from UndiesLive.com. But what if you f*cking hate it? Well, it’s cool either way, Undie Fan! If for any reason you are unhappy with your item, DON’T cry silly, your makeup will run. Instead, return within 30 days of purchase.
To all kids and kids at heart: we are all too familiar with deodorant stains, heavy fragrance body sprays and lavender laundry detergents... If any item has been worn or washed the item will not be accepted for return. Sorry guys but this does compromise the product. Our suggestion is keep your tags on the garment, check them out and see what you think, and then fall in love with the sexy new gear you just received (or email us at returns@undieslive.com to initiate the return process).
In case of defect: if your item arrives and it’s defected in any way, shape, or form, we will, of course, replace your item. When applying for your return, be specific with the defect, Include a photo reference if you have it. Not a photo of your Brittany Spears poster or a selfie of you in your undies... just a simple image of the defect will do.
The item doesn’t fit: totally acceptable! Send us the item back, give yourself a high five for dropping a size, and we will handle the rest! Use the email provided to submit your return request (returns@undieslive.com).
You received the wrong item: who cares? Enjoy what we decide to send you damn it... Just kidding! We absolutely will adjust the size for you and have you in a proper fitting jock in no time!
Please email us at returns@undieslive.com to submit your return request. No return will be processed without a “return request” being accepted. Thanks Undies Fan, and we appreciate your support!
